Terms of Service

1. Acceptance of Terms

By creating an account or using ReachRoller in any way, you confirm that you are at least 18 years old, have the legal authority to enter into these Terms, and agree to comply with them. If you do not agree, do not use the service.

2. Description of Service

ReachRoller is a B2B SaaS platform that helps users discover YouTube creators across multiple language markets, evaluate channel relevance using AI, extract publicly available contact information, and generate outreach notes. The service connects to the YouTube Data API v3 and various AI providers to power these features.

3. Account Registration

To use ReachRoller, you must create an account. You agree to:

• Provide accurate and complete registration information
• Keep your login credentials confidential
• Notify us immediately of any unauthorized access to your account
• Be responsible for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Subscription Plans and Billing

ReachRoller offers multiple subscription tiers (Free, Starter, Pro, Agency) with different feature sets and usage limits as described on our pricing page. By subscribing to a paid plan:

• You authorize us to charge your payment method on a recurring basis
• Billing is handled securely through our payment processor (Paddle)
• We offer a full refund within 30 days of purchase. See our Refund Policy for details.
• You may cancel your subscription at any time through your account settings
• Downgrading or cancelling takes effect at the end of the current billing period

One-time add-on purchases (extra runs, extra outreach notes) are non-refundable once consumed.

5. Acceptable Use

You agree to use ReachRoller only for lawful purposes. You must not:

• Use the platform to send spam or unsolicited bulk messages to creators
• Scrape, copy, or redistribute data obtained through the platform without authorization
• Attempt to reverse-engineer, decompile, or access the underlying systems
• Use the service in any way that violates YouTube's Terms of Service
• Impersonate any person or entity or misrepresent your affiliation
• Use automated scripts to access the service outside of intended functionality
• Share your account credentials with third parties

We reserve the right to suspend accounts engaged in abusive behavior without notice.

6. YouTube API Usage

ReachRoller uses the YouTube Data API v3 to retrieve publicly available channel information. By using our platform, you also agree to be bound by YouTube's Terms of Service (https://www.youtube.com/t/terms) and Google's Privacy Policy (https://policies.google.com/privacy). We do not download videos, access private data, or perform any automated bulk operations outside of user-triggered searches.

7. Bring Your Own Key (BYOK)

Agency plan users are required to provide their own API keys (YouTube Data API, AI provider). By providing these keys:

• You confirm you have the right to use them within our platform
• You are responsible for any usage or costs incurred on your own accounts
• We store your keys securely and use them only to fulfill your requested operations
• We are not responsible for quota limits, rate limits, or charges on your external accounts

8. Intellectual Property

All content, design, code, and branding associated with ReachRoller are the intellectual property of ReachRoller and its licensors. You are granted a limited, non-exclusive, non-transferable license to use the platform for your own business purposes.

Creator data retrieved through the platform (channel names, descriptions, publicly available emails) remains the property of the respective creators. ReachRoller does not claim ownership over third-party content.

9. Data and Privacy

Your use of ReachRoller is subject to our Privacy Policy, which is incorporated into these Terms by reference. We take data security seriously and store your data in isolated, encrypted databases. See our Privacy Policy for full details on what we collect and how we use it.

10. Limitation of Liability

ReachRoller is provided "as is" without warranties of any kind. To the maximum extent permitted by law:

• We do not guarantee uninterrupted or error-free service
• We are not liable for any indirect, incidental, or consequential damages
• Our total liability to you shall not exceed the amount you paid us in the 3 months preceding the claim
• We are not responsible for actions you take using data obtained through our platform

11. Service Availability and Changes

We reserve the right to modify, suspend, or discontinue any part of the service at any time. We will endeavor to provide reasonable notice for material changes. Continued use of the service after changes constitutes acceptance of the new Terms.

12. Termination

Either party may terminate the relationship at any time. Upon termination:

• Your access to the platform will be revoked
• Your data will be deleted within 30 days unless legally required to retain it
• Outstanding payment obligations remain in effect

13. Governing Law

These Terms are governed by applicable international commercial law. Any disputes shall be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration.

14. Contact

For questions about these Terms, contact us at: support@reachroller.com